Terms & Conditions

Velvet Moon Sleep Consulting

Last updated: 15/02/2026

By booking services with Velvet Moon Sleep Consulting (“I,” “we,” “us,” or “our”), you agree to the following terms and conditions. Please read carefully before booking.

1. Services

  • We provide sleep coaching services for children and families. This may include:

    • 1:1 consultations

    • Follow-up sessions

    • Educational resources and guidance

    • Group workshops or online sessions

  • Our services are educational and advisory in nature and not a substitute for medical advice.

2. Booking & Payment

  • Bookings are confirmed once payment is received via Stripe or other approved payment methods.

  • Payment must be completed before services are provided.

  • Prices are as listed at the time of booking and may be subject to change for future sessions.

  • Group Sessions: Participants must follow instructions provided and respect the privacy and confidentiality of all attendees. Recording or sharing content without explicit consent is prohibited.

  • Cancellation & Refunds:

    • Cancellations must be made at least 48 hours before the scheduled session.

    • Sessions cancelled within 48 hours or missed without notice are non-refundable.

    • Digital resources, once delivered, are non-refundable.

    • We reserve the right to reschedule sessions in exceptional circumstances; clients will be notified promptly.

3. Intake Forms, Health Information & Consent

  • Clients must provide accurate information about their child’s sleep patterns and any relevant health information.

  • By submitting intake forms, you provide explicit consent for the processing of personal and health-related data as outlined in our Privacy Policy.

  • Clients confirm that all health information provided is accurate and complete. We are not responsible for undisclosed health conditions.

  • You must acknowledge the Disclaimer, stating that you are responsible for your child’s safety and that our guidance is educational.

4. Client Responsibilities

  • Clients are responsible for the safety and wellbeing of their child at all times.

  • You agree to follow guidance carefully and implement strategies safely and responsibly.

  • We are not liable for any outcomes resulting from implementation of advice, except in cases of our negligence.

5. Liability & Indemnity

  • Velvet Moon Sleep Consulting provides advice in good faith but cannot guarantee specific results.

  • To the fullest extent permitted by law, we accept no liability for any direct, indirect, or consequential loss, damage, or injury arising from the use of our services.

  • Clients remain fully responsible for all decisions regarding their child’s care and sleep arrangements.

  • Clients agree to indemnify Velvet Moon Sleep Consulting from any claims, losses, or damages arising from their use of services, except in cases of our negligence.

6. Intellectual Property & Digital Resources

  • All materials, resources, and content provided by Velvet Moon Sleep Consulting are protected by copyright.

  • Materials may be used for personal purposes only and cannot be shared, copied, or distributed without written permission.

  • Digital Resources: All digital resources provided (e.g., PDFs, guides, worksheets) are for personal use only and may not be redistributed, resold, or shared without written permission.

7. Testimonials & Anonymised Data

  • From time to time, anonymised information or testimonials may be used for educational or marketing purposes.

  • Any identifiable information will only be shared with your explicit written consent.

  • By booking, clients agree to anonymised feedback being used as described.

8. Privacy & Data Protection

  • Personal and health information is processed in accordance with our Privacy Policy, including special category data handling, retention, and consent.

  • By booking, you agree to the terms outlined in the Privacy Policy.

  • Cookies and analytics may be used on the website for performance and marketing purposes; consent is required via the cookie banner.

9. External Links & Resources

  • Any external links provided in resources or communications are for convenience and educational purposes only.

  • We are not responsible for the content, privacy practices, or accuracy of third-party websites.

10. Governing Law & Dispute Resolution

  • These terms and conditions are governed by the laws of England and Wales.

  • Any dispute will first be attempted to be resolved via informal negotiation before legal proceedings.

  • Any disputes not resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales.