Privacy Policy

Velvet Moon Sleep Consulting

Last updated: 15/02/2026

At Velvet Moon Sleep Consulting your privacy matters. I understand that as a parent you’re sharing personal information about your family, and I treat that responsibility with care and respect.

This Privacy Policy explains what information I collect, why I collect it, and how it is handled.

1. Who I Am

Charlotte Scrivener is the owner of Velvet Moon Sleep Consulting operating as a sole trader in the United Kingdom. For the purposes of data protection law, I am the data controller of your personal information.

If you have any questions about this policy, you can contact me at:

Contact Details
Email: charlee@velvetmoonsleep.com

2. What Information I Collect

Depending on how you interact with the website or services, I may collect:

Information you provide directly:

  • Your name

  • Email address

  • Phone number

  • Billing details

  • Information about your child’s sleep patterns, routines, and general wellbeing (only where relevant to providing sleep coaching services)

Information collected automatically:

  • Website usage data (via analytics tools)

  • IP address

  • Browser type and device information

Payment Information:

Payments are processed securely via Stripe. I do not store your card details.

3. How Your Information Is Used

Your information is used to:

  • Provide sleep coaching services

  • Respond to enquiries

  • Deliver resources or session notes

  • Process payments

  • Improve website performance

  • Send marketing emails (only if you have opted in)

I only collect information that is necessary to provide my services effectively.

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, I rely on the following legal bases:

  • Contract – to deliver the services you have purchased

  • Consent – for email marketing or optional cookies

  • Legal obligation – for accounting and tax record keeping

  • Legitimate interests – to improve website performance and services

5. Special Category (Health) Data

As part of the sleep coaching process, I may collect limited health-related information about your child (for example, information about medical history, reflux, allergies, or developmental concerns).

This information is considered “special category data” under UK data protection law.

I process this information only where:

• You have provided explicit consent
• It is necessary to tailor sleep guidance appropriately
• The information has been voluntarily provided by you

This information is treated with additional care and confidentiality and is never shared without your consent unless required by law.

6. Data Sharing

I only share your information where necessary to provide services. This may include:

  • Payment processors (Stripe)

  • Website hosting provider (Squarespace)

  • Email marketing provider (if applicable)

  • Accounting software

These providers are required to handle data securely and in accordance with data protection laws.

7. International Data Transfers

Some of the service providers I use may store data outside the UK. Where this happens, appropriate safeguards are in place to protect your information in line with UK GDPR requirements.

8. How Long I Keep Your Data

  • Financial records (such as invoices and payment records) are retained for up to 6 years in line with UK tax requirements.

  • Client coaching records (including intake forms and session notes) are retained for up to 24 months after services end, unless a longer retention period is required by law.

  • Marketing subscribers remain on the list until they unsubscribe.

You can request deletion of your information at any time, subject to legal record-keeping requirements.

9. Use of Anonymised Information

From time to time, anonymised information (such as general sleep challenges or outcomes) may be used for educational purposes, social media content, or marketing.

This information will never include names or details that could identify you or your child.

Any testimonials that include identifiable information will only be shared with your explicit written consent.

10. How Your Data Is Protected

I take reasonable steps to protect your information through:

  • Secure password-protected systems

  • Encrypted payment processing

  • Limiting access to personal data

While no system can be 100% secure, appropriate measures are in place to protect your information.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access the data I hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing at any time

  • Object to certain processing activities

  • Request restriction of processing in certain circumstances

To exercise any of these rights, please email charlee@velvetmoonsleep.com

If you are not satisfied with how your data is handled, you have the right to complain to the UK regulator, the Information Commissioner's Office.

12. Cookies

This website uses cookies to improve your experience. You can manage your cookie preferences through the cookie banner when you first visit the site. You can change your cookie preferences at any time via the cookie settings link on this website. For more information, please see the Cookie Policy.